About us

We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at: https://wearefab.com/.

About the role

Reporting to the FOH Supervisor, the Kit Room & Locker Room Supervisor is responsible for overseeing the day-to-day operation of The Kit Room & Locker Room within the Gladiators Experience at the NEC Arena in Birmingham.

A key guest facing role, the Kit Room & Locker Room Supervisor will oversee team deployment, queue management and customer flow to ensure guests are correctly equipped and fully prepared for their arena experience.

The Kit Room & Locker Room Supervisor will coordinate the Kit Room & Locker Room Assistants, overseeing PPE and uniform distribution, upselling contender uniforms and ensuring all waivers are completed. The role will also maintain sanitation standards, stock levels, and handle lost property in line with operational procedures.

Responsibilities

• Ensure the Kit Room & Locker room areas are fully operational and guest-ready at all times

• Oversee the Kit Room & Locker Room Assistants, ensuring the team stays on task and provides high service standards

• Monitor queue flow and customer movement through The Kit Room & Locker Room, maintaining efficient throughput while delivering a positive and organised guest experience

• Oversee the distribution and control of PPE, VIP uniforms and Contender uniforms, ensuring correct sizing, accurate allocation and effective turnaround between sessions

• Drive upselling of contender uniforms and related products, supporting overall commercial objectives

• Ensure all required waivers are accurately completed and verified prior to participation

• Maintain stock control processes, monitoring inventory levels, replenishment and minimising loss or damage

• Ensure hygiene procedures are followed, including regular cleaning of PPE, equipment and locker facilities

• Oversee the organisation of The Kit Room & Locker Room, ensuring presentation is in line with show standards

• Handle lost property processes, ensuring items are logged, stored and returned in line with company policy

About you

ESSENTIAL

• Extensive experience in a supervisory role in a large venue or event

• Proven ability to assist management teams in high customer throughput environments

• Strong leadership skills and ability to motivate teams

• Effective communication skills both written and verbal

• Strong understanding of the importance of following H&S procedures

• Clear, confident communicator, both written and verbal

• Passionate about delivering high quality customer service with a strong customer focus approach

• Flexible availability with the ability to be on-site for all events including on evenings and weekends
  

DESIRABLE

• Experience with participatory or physical interactive attractions

• Experience supervising teams on family focussed events

Rate

Rate dependent on experience and will be discussed at the offer stage.

Any sickness, holiday or any other absence will be taken as unpaid leave and will be deducted from this monthly figure, based on a pro rata figure.

Agreement Type & Length

Freelance agreement until the end of August 2026.

Applicants will need to be available across the below periods, working on a rotating shift basis in line with live show days.

Onsite training will be between 24th April – 1st May
Live show dates will be from 1st May 2026 through June and July and run until the end of August.
Live show days increase during Spring Bank Holiday and from mid July through to the end of August, with shifts rotating across the week (including weekends and evenings)

Please note that the above schedule is indicative and subject to change in line with operational requirements

Start Date

Friday 24th April 2026

Location

• Onsite working days will be carried out at the NEC Arena in Birmingham.

• Please note that accommodation is not provided, therefore applicants must be local to Birmingham or have accommodation available to them throughout the duration of the agreement.
  

Working Hours

Onsite hours vary in length but are generally 8:30am – 18:45pm (this will also include weekends)

Full working hours to be discussed at the offer stage.